General Policies

TURN AROUND TIME:
Please allow 7 business days for your order to ship. If you need an order sooner, please contact us before making a purchase. A rush fee and additional shipping charges may apply for rush orders.

SPECIAL REQUESTS:
Stitch-Able is happy to help if you are wanting to place a bulk order, need a different design/font/thread color option, or to make additional customizations. Please email us (laura@stitch-able.com) before purchasing to ensure we are able to meet your customization needs.

REFUNDS:
Due to the custom nature of our items, we are not able to offer refunds or exchanges. Please ensure all monogram information is provided correctly before placing your order. If an error is made on our part, please contact us immediately upon receipt of item. We are happy to replace the item free of charge in this circumstance.

SHIPPING:
Shipping rates are calculated automatically at checkout based on item weight. We also offer local pick-up for our local Charleston/ Mt. Pleasant customers. Pick Up is an option at checkout.